We’re here to assist you with your queries, services, and concerns.
Here are some of the most common questions we get from our users.
Fast, reliable, and hassle-free shipping for your orders.
Enjoy free shipping on all orders above $50. Your products delivered safely at no extra cost.
Get your items delivered within 2-5 business days with real-time tracking updates.
Not satisfied? Return or exchange your product within 30 days with our simple return policy.
At Malankara Plantations, we care for our customers just as we care for our crops — with transparency and responsibility.
Products can be returned within 7 days of delivery, provided they are unused, unopened, and in their original condition.
Refunds are processed to the original payment method within 5-7 working days after successful quality checks of returned products.
Our team is available to guide you with returns, exchanges, or refund queries. Reach us anytime for assistance.
Note: Due to the nature of plantation products, perishables, consumables (like tea, coffee, spices), and customized orders are not eligible for return. We encourage you to contact us if you have any concerns about your purchase.
Contact Our Support TeamYour privacy is important to us. This policy outlines how we handle your data responsibly and securely.
We collect only the information necessary to provide you with better services, including name, email, and preferences.
Your data is stored securely and safeguarded against unauthorized access using advanced encryption methods.
We never sell your personal data. Information is only shared with trusted partners to improve your experience.
Please read these terms carefully before using our website and services.
You are responsible for maintaining the confidentiality of your account and password. All activities under your account are your responsibility.
You agree not to misuse our website or engage in illegal, fraudulent, or harmful activities that affect our platform or users.
All content on this website, including text, images, and branding, is owned by Malankara Plantations unless otherwise stated.
All transactions are final unless specified in our refund policy. Ensure that payment details are accurate before confirming orders.
You must respect other users and not engage in harassment, abuse, or spreading harmful content through our platform.